Returns
Because sometimes you change your mind and that’s okay!
Our Returns Policy:
We want you to be completely satisfied with your purchase. If for any reason you’re not happy, you can return your unopened addSQUIRREL items within 30 days of receiving your order for a full refund or exchange.
Due to the nature of the product we cannot accept any returns for opened addSQUIRREL packs
How to Make a Return:
- Contact Us: Email us at [email protected] with your order number and the reason for the return. Our team will provide you with a returns authorisation and instructions.
- Pack It Up: Squirrel away your unopened addSQUIRREL pack
- Ship It Back: Use a trackable shipping method to send your items to us. We recommend keeping your proof of postage until your return is processed.
Return Conditions:
- Items must be unopened in their original condition, and include all original packaging
Refunds:
Once we receive and inspect your return, we’ll process your refund within 10 business days. Refunds will be issued to the original payment method.
Exchanges:
If you’d like to exchange an item, please let us know in your return email. We’ll do our best to accommodate your request.
Faulty Items:
If you receive a faulty item, please contact us immediately at [email protected] with your order number and a description of the issue. We’ll send out a replacement faster than a squirrel can scurry up a tree!
Return Shipping Costs:
For UK returns, we will cover the cost of return shipping for faulty or incorrect items. For all other returns, the customer is responsible for return shipping costs.
Thank you for shopping with addSQUIRREL. We appreciate your business and are here to ensure you’re 100% satisfied with your purchase!