Support
Welcome to the addSQUIRREL Support page! We're here to help you with any questions or issues you might have. Our goal is to ensure your experience with addSQUIRREL is as smooth and enjoyable as possible. Below you'll find resources and contact information to assist you.
Frequently Asked Questions
Please visit our FAQ page for any questions you may have as you'll find lots of answers there!
Need More Help?
If you can't find the answer you're looking for in our FAQs, our support team is here to assist you. Please reach out to us through one of the following methods:
Email Support: For any inquiries, please email us at [email protected]. We aim to respond to all emails within 24 hours on business days.
Troubleshooting Tips
Having Trouble Uploading Content?
- Ensure your smartphone or device has a stable internet connection.
- Check that you have followed all the steps correctly in the upload process.
- Be patient with the upload! It can take a while if internet connection is poor or the file is large
Issues Scanning the QR Code?
- Make sure your camera lens is clean and unobstructed.
- Position your smartphone’s camera directly over the QR code.
- Ensure there is adequate lighting to read the QR code.
If in doubt close your camera app and reopen
Password Issues?
- Double-check the hint you provided for your recipient.
- Remind your recipient to check their messages or contact you for the password.
- If further assistance is needed, refer to our Securing your message FAQs.
Feedback
We value your feedback and are always looking for ways to improve our service. If you have any suggestions or comments, please feel free to share them with us at [email protected].
Thank you for choosing addSQUIRREL! We're committed to making your card and gift-giving experiences truly special.