FAQs

Choose a topic

Having issues scanning the addSQUIRREL sticker?

  • Make sure your camera lens is clean and unobstructed.

  • Position your smartphone’s camera directly over the QR code.

  • Ensure there is adequate lighting to read the QR code.
  • If in doubt close your camera app and reopen

Is password protection mandatory for all addSQUIRREL stickers?

No, password protection is optional. You can choose to add a password if you want an extra layer of security for your personal message.

Can I change the password after setting it?

Once the password is set and the content is uploaded, it cannot be changed. This ensures the integrity and security of your message.

Can addSQUIRREL support access the password if it’s forgotten?

No, for privacy and security reasons, addSQUIRREL support cannot access or retrieve the password. It is essential to keep the password safe and share it securely with your recipient.

If you forget both the password and the hint, we recommend sending a new addSQUIRREL sticker with new content and a new password. The previous message will remain secure and inaccessible without the original password.

What should the recipient do if they don't know the password?

If the recipient can’t remember the password, we recommend they contact the sender directly. Due to privacy reasons, we cannot access or retrieve the password.

How does the recipient use the password?

When the recipient scans the addSQUIRREL sticker, they will be prompted to enter the password. If they need help, they can use the hint you provided.

How can I protect my addSQUIRREL message with a password?

When you upload your content to an addSQUIRREL sticker, you will have the option to set a password for added security. You can choose your own password, question and create a hint for the recipient.

What is your returns policy?

We want you to be completely satisfied with your purchase. If for any reason you’re not happy, you can return your unopened addSQUIRREL items within 30 days of receiving your order for a full refund or exchange. Due to the nature of the product, we cannot accept any returns for opened addSQUIRREL packs.

Please visit our returns page for more information

How long will it take for my order to arrive?

  • Second class postage: 3-5 business days
  • First class postage: 1-2 business days
  • Tracked48hr: 2-3 business days
  • Tracked24hr: 1-2 business days

You can find out more information on our Shipping page

What are the shipping rates for addSQUIRREL orders?

  • Second class postage: £2.00
  • First class postage: £2.50
  • Tracked48hr: £4.00
  • Tracked24hr: £4.50
  • Free Tracked48hr on orders over £25

You can find more information on our Shipping Page

Stay in the loop! Sign up to our nutty newsletter for updates and offers!

Sign up