FAQs

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Having issues scanning the addSQUIRREL sticker?

  • Make sure your camera lens is clean and unobstructed.
  • Position your smartphone’s camera directly over the QR code.
  • Ensure there is adequate lighting to read the QR code.
  • If in doubt close your camera app and reopen

Can addSQUIRREL support access the password if it’s forgotten?

No, for privacy and security reasons, addSQUIRREL support cannot access or retrieve the password. It is essential to keep the password safe and share it securely with your recipient.

If you forget both the password and the hint, we recommend sending a new addSQUIRREL sticker with new content and a new password. The previous message will remain secure and inaccessible without the original password.

What should the recipient do if they don't know the password?

If the recipient can’t remember the password, we recommend they contact the sender directly. Due to privacy reasons, we cannot access or retrieve the password.

How does the recipient use the password?

When the recipient scans the addSQUIRREL sticker, they will be prompted to enter the password. If they need help, they can use the hint you provided.

What if my recipient doesn’t have a smartphone?

While addSQUIRREL is designed for use with smartphones, the recipient can also access the content on any device with a QR code reader or camera and internet access. Ie Tablets

How long does it take for my uploaded content to be available?

Your content is available instantly after uploading. The recipient can view it immediately after scanning the QR code.

Can the recipient save the video or photo?

Yes, once the recipient scans the QR code, they can view and save the content to their device.

Do I need any special app to use addSQUIRREL stickers?

No special app is needed. You just need a smartphone with a camera, and it will recognise the addSQUIRREL QR code.

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